Privacy Policy

1. Introduction

The Gap Strategist™ ("we," "us," or "our"), operated by Cindy Keyes, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services. Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password (encrypted).
• Submitted Situations: Descriptions of career, relationship, or personal challenges you submit for AI analysis and coaching.
• AI Coach Conversations: Messages and follow-up discussions with our AI coaching feature.
• Workbook Responses: Your answers and progress in the interactive workbook exercises.
• Payment Information: When you subscribe to premium features, payment is processed securely through Stripe. We do not store your full credit card number.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use cookies to maintain your session and remember your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To deliver AI-powered life and career coaching, analyze your submitted situations, and generate personalized recommendations.
• Improve Our Service: To understand how users interact with our platform and enhance the user experience.
• Personalization: To tailor content and recommendations based on your usage patterns and preferences.
• Communication: To send you service-related emails, including password resets, subscription confirmations, and important updates.
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Legal Compliance: To comply with applicable laws and legal obligations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party services (e.g., Stripe for payments, email providers) who assist in operating our Service. These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure password hashing, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or legitimate business purposes. Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Account Deletion: You may request to delete your account by contacting us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]